FULL TIME – FUNERAL DIRECTOR – Glasgow Area

Basic Salary: £20565.00 before overtime & commissions

*Payrise of 5% to basic salary commencing 1st December 2022*

Anderson Maguire, the Independent Family Funeral Directors is one of Scotland’s leading funeral companies. The winners of many awards and public accolades, we pride ourselves on the consistently high level of compassionate care we offer to the increasing number of bereaved families who seek our assistance in their time of need. We place great emphasis on personal and bespoke service. Meeting the needs and exceeding the expectations of our discerning families requires a high level of dedication and caring professionalism from our people.

The on-going development and growth of our company means that we must now seek to recruit a Funeral Director, to manage the delivery of quality funerals to our clients and assist in our day to day operations.

Due to the nature of the job, as part of your role you may be required to work additional hours over and above your normal working week, to assist the needs of the business. This includes placement on the out of hours, on-call service, on a one in four-week rotation.

Successful applicants will preferably reside within the Glasgow area, be well known and involved within their local community.

ROLE PROFILE & JOB PURPOSE

As a Funeral Director within Anderson Maguire, you will be involved in variety of day to-day activities across the business, with your main responsibility directing funerals each day, delivering a first-class service to the bereaved.

Your ability to develop and cultivate relationships with clients, organisations and affinity partners will be of paramount importance. Outstanding communication skills, efficient time management and an expert in attention to detail are essential criteria.

Funeral Directors are engaged daily to conduct funerals, carry out preparation and the collection of clients loved ones into our care, ensuring the highest standards of service excellence and respect for our clients loved ones in accordance with the companies’ policies and procedures.

On occasion, funeral directors will be employed within our funeral homes to assist colleagues and clients in the arrangement of funerals and other administrative duties connected with the business.

Operating as part of the on-call team, you will be expected to be able to handle telephone enquiries, assist clients in their time of need and manage operational aspects as the duty funeral director on call.

Required Experience & Qualifications

• 2 Years’ experience of working as a funeral director is required.
• Experience of operating as part of an on-call funeral service is required.
• Standard grades or equivalent in English and Maths/Arithmetic.
• Working knowledge of Microsoft Office products including Word, Outlook and Excel.

Essential Criteria & Required Skills

• Full UK Driving license
• Excellent English and spelling is essential in this role.
• Exceptional communication and interpersonal skills.
• Client focused with a caring manner and nature.
• Immaculate attention to detail and drive to ensure faultless client care.
• Excellent team work and people skills.
• Outstanding organisational skills, the ability to work to tight deadlines and cope under pressure.
• Very smart appearance.

We offer a competitive salary of £20565.00 basic, with access to overtime, commissions, a generous holiday allowance and employee benefits including pension contributions and profit share scheme.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Profit sharing
• Sick pay

Schedule:

• 8-hour shift
• Overtime
• Weekend availability

Experience:

• Funeral Directing: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Please send your CV with covering letter to scott.munn@andersonmaguire.co.uk

FAMILY RUN, FAMILY VALUES

Anderson Maguire, the Independent Family Funeral Directors is one of Scotland’s leading funeral companies. The winners of many awards and public accolades, we pride ourselves on the consistently high level of compassionate care we offer to the increasing number of bereaved families who seek our assistance in their time of need. We place great emphasis on personal and bespoke service. Meeting the needs and exceeding the expectations of our discerning families requires a high level of dedication and caring professionalism from our people.

Due to the on-going development and growth of our company means that we must now seek to recruit a new Full-Time Funeral Arranger to support our team of funeral directors in our day to day operations.

FULL TIME FUNERAL ARRANGER

Basic Salary: £19155.00

(5% increase to basic salary commencing 1st December 2022)

Role profile

As a Funeral Arranger within Anderson Maguire, you will work as part of our front line branch office staff, directly contributing to the efficient performance of our business and delivering an extremely high quality of service to all our clients. Your ability to develop and cultivate relationships with clients, organisations and affinity partners will be of paramount importance.

We place great emphasis on personal and bespoke service. Meeting the needs and exceeding the expectations of our discerning families requires a high level of dedication and caring professionalism from our people.

Outstanding communication skills, efficient time management and an expert in attention to detail are essential criteria.

Working Monday to Friday 9am – 5pm, although due to the nature of the job, as part of your role you may be required to work additional hours over and above your normal working week to assist the needs of the business and clients.

Successful applicants will preferably reside in Glasgow, be well known and involved within their local community.

Required Experience & Qualifications

• Minimum of 2 years’ experience of working in an Administration / Reception / Front-line Service Providing role or Funeral Service Administration background.
• Higher qualifications or equivalent in English and Maths/Arithmetic.
• Working knowledge of Microsoft Office products including Word, Outlook, and excel.
• Basic Sage accounting software knowledge.

Essential Criteria & Required Skills

• Excellent English and spelling are essential in this role.
• Exceptional communication and interpersonal skills.
• Immaculate attention to detail and drive to ensure faultless client care.
• Excellent team work and people skills.
• Outstanding organisational skills, the ability to work to tight deadlines and cope under pressure.
• Very smart appearance.

We offer a competitive salary of £19,155.00 with access to commissions, a generous holiday allowance and employee benefits including pension contributions.

Job Types: Full-time, Permanent

Salary: From £19,155.00 per year

Additional pay:

• Commission pay

Benefits:

• Company pension
• Employee discount
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday
• Overtime

COVID-19 considerations:
High standard personal protective equipment is provided to colleagues with infection control mitigations in place throughout the business. Funeral sector workers are classified as critical infrastructure / key workers.

Experience:

• Funeral Arranging: 2 years (preferred)
• Customer Service: 2 years (required)
• Administrative experience: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Application deadline: 18/04/2022

Please send CV and covering letter to scott.munn@andersonmaguire.co.uk

FAMILY RUN, FAMILY VALUES

Anderson Maguire, the Independent Family Funeral Directors is one of Scotland’s leading funeral companies. The winners of many awards and public accolades, we pride ourselves on the consistently high level of compassionate care we offer to the increasing number of bereaved families who seek our assistance in their time of need. We place great emphasis on personal and bespoke service. Meeting the needs and exceeding the expectations of our discerning families requires a high level of dedication and caring professionalism from our people.

The on-going development and growth of our company mean that we must now seek to recruit a Funeral & Ambulance Operative, to support our care team in our day to day operations.

Job description

Funeral & Ambulance Operative

Basic Salary: £19907.00 before Overtime & Commissions
(5% increase to basic salary commencing 1st December 2022

Job Role & Purpose

As a Funeral & Ambulance Operative within Anderson Maguire, you will work as part of our front-line operational staff within the Private Ambulance team, directly contributing to the efficient performance of our business each day and delivering an extremely high quality of service to all our clients.

Outstanding communication skills, efficient time management and an expert in attention to detail are essential criteria.

Funeral & Ambulance Operatives are engaged daily on our private ambulance team, attending various settings to bring clients loved ones into our care, carry out preparation and assist on funerals, ensuring the highest standards of service excellence and respect for our clients loved ones, in accordance with the companies’ policies and procedures.

Due to the nature of the job, as part of your role you may be required to work additional hours over and above your normal working week, to assist the needs of the business and clients. This includes placement on the out of hours, on-call service, on a one in four week rotation.

Required Experience & Qualifications

• Experience of working in a Front-line, Client/Customer engaging role or Funeral Service background is desirable.
• Standard grades or equivalent in English and Mathematics.
• Working knowledge of Microsoft Office products including Word, Outlook and Excel desirable.

Essential Criteria & Required Skills

• Full UK Driving license
• Excellent English and spelling are essential in this role.
• Exceptional communication and interpersonal skills.
• Client focused with a caring manner and nature.
• Immaculate attention to detail and drive to ensure faultless client care.
• Excellent teamwork and people skills.
• Outstanding organisational skills, the ability to work to tight deadlines and cope under pressure.
• Very smart appearance.

We offer a competitive salary of £19,794.00 basic, with access to overtime, commissions, a generous holiday allowance and employee benefits including pension contributions.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Profit sharing
• Sick pay

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

COVID-19 considerations:
High standard personal protective equipment is provided to colleagues with infection control mitigations in place throughout the business. Funeral sector workers are classified as critical infrastructure / key workers.

Experience:

• Funeral Service: 1 year (preferred)
• Frontline / Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Please email your CV and covering letter to scott.munn@andersonmaguire.co.uk

Glasgow Funeral Company Appoint Senior Business Development Manager

Multi-award-winning independent family funeral directors, Anderson Maguire, has appointed Scott Munn as Senior Business Development Manager.

With over 16 years in the funeral industry, Scott started in his own family’s funeral business at the tender age of 15. Scott then went on to manage logistics for a large funeral directing firm and also worked with another family firm of funeral directors.

Fully qualified with the National Association of Funeral Directors Diploma in Funeral Directing, Scott is the 9th generation of his family to work in the funeral directing sector.

Noeleen Hale, Managing Director of Anderson Maguire Funeral Directors, said

“Scott brings with him a wealth of experience in the industry. We know that his skills and knowledge will support our drive to deliver excellence in customer standards for our clients.”

This means all restrictions and guidance on Funeral Services, Funeral Directors and Burial and Cremation Authorities implemented during the Pandemic will be removed.

However, it is imperative that we protect our clients and our staff, and we will continue to implement some measures that will be subject to ongoing review.

We would also like to extend our very grateful thanks to clients for their patience, understanding and fortitude over the past 18 months.  We know your grief has been compounded by these restrictions and we hope our words, actions and trust in us to provide dignified funeral services has brought you some solace in the loss of your loved one.

Dom Maguire, Chairman, Anderson Maguire Funeral Directors

Funeral Arrangements

Limousines:

For the protection of colleagues, protective screens will remain in place for the time being

Six passengers only

No limit on households/pick-ups

Facemasks are required while travelling unless exempt.

Our limousines will undergo a full anti-bacterial clean after every funeral service

Paying of Respects:

Multiple households can visit to pay their respects to their loved one in our funeral homes

Funeral Home Services:

Our Head Office and Colston branches can now offer full-capacity funeral services.

Test & Protect:

We will continue to check visitors in/out.

Churches and Crematoria still require to log Test & Protect details.

Anderson Maguire Supports Demystifying Death Week

As Scotland’s leading independent family funeral directors, we proactively support the community we serve by signposting them to all the help which is available to help them throughout a hugely distressing time.  As part of this support, we are taking part in the conversation this week on our social channels with Good Life Good Death Good Grief as they launch Demystifying Death Week (10-16 May), which will shine a light on death, dying and bereavement in Scotland.

People usually want to do the right thing when someone they know is caring, dying or grieving. But often they can feel awkward offering help, or worry about making things worse.

People can have questions about serious illness or death. But often they don’t know who to ask.

Making plans when you’re healthy means there is less to think about when you’re ill. But often people put off making plans until it is too late.

Demystifying Death week is about giving people knowledge, skills and opportunities to plan and support each other through death, dying, loss and care.

Good Life, Good Death, Good Grief

The week was initiated by Good Life, Good Death, Good Grief – a charity-led collaboration of more than 1000 individuals and organisations that want Scotland to be a place where people can be open about and plan for death, dying and bereavement.

“If people know a bit more about death and dying, they’re in a better position to take control of their own situation, support others, make plans and have informed decisions about what they’d want when the time comes.” said Rebecca Patterson, Director of Good Life, Good Death, Good Grief.

“Sometimes people worry about things, like what to say to someone who’s been bereaved, or being refused CPR.  Perhaps having more information about these could help people worry less.

“There are lots of resources out there that provide information, but sometimes it is difficult to know where to look.  We want to make this information easier for people to get at, and we’ll sharing a lot of it this week using the hashtag #DemystifyDeath.”

This will include information on the kinds of preparations people can make if they are worried their health may get worse, for example by making a Power of Attorney and talking to the people close to them about an anticipatory care plan.  They will also be sharing tips on how ordinary people can provide informal support to a friend or family member who is caring, dying or grieving, and places people can go for more formal support.

New short films

The week sees the launch of six short films, each aiming to demystify a different aspect of death, dying or bereavement.  The ‘60 second shorts’ tackle head-on questions such as ‘What do children want to know about death?’, ‘How can I support a young person who’s bereaved?’ and ‘How might someone’s breathing change when they are dying?’.

Events

As well as an online media campaign, various online events are taking place during the week, for example, Say Something Dundee has plans for a Conversation Café, inviting locals to join in a relaxed, informal discussion around local experiences of death, dying, loss and care. The Compassionate Friends invites people to Say their name, to learn more about how to support parents and siblings who have been bereaved.   A community in North Berwick will be welcoming community members to an online Armchair Chat, with a combination of music, discussion and input from Kathryn Mannix, author of the book With the end in mind.

A full list of events is available here: https://www.goodlifedeathgrief.org.uk/blogs/demystifying-death-week-2021/

“We’re often told that death is a ‘taboo’ – something that people don’t want to talk about.’ said Rebecca Patterson, Director of GLGDGG. ‘But surveys show that in Scotland most people are actually fairly comfortable talking about death.  Perhaps the right opportunities just don’t present themselves.  Demystifying Death week is a chance to open up about death, air these topics and become a bit better at supporting each other through these difficult times.”

ENDS

NOTES

• The new short films are available here: https://www.goodlifedeathgrief.org.uk/content/60_second_shorts/

• A social media pack, including images and tweet sheet, is available here: https://www.goodlifedeathgrief.org.uk/content/social_media/

• Demystifying Death week takes place across Scotland from 6-12 May 2021. (It coincides with Dying Matters week in England.) It was established by Good Life, Good Death, Good Grief.

• Good Life, Good Death, Good Grief is a collective of individuals and organisations working to make Scotland a place where there is more openness about death, dying and bereavement. (www.goodlifedeathgrief.org.uk). It was established by the Scottish Partnership for Palliative Care.

• The Scottish Partnership for Palliative Care brings together health and social care professionals from hospitals, social care services, primary care, hospices and other charities, to find ways of improving people’s experiences of death, dying and bereavement. (www.palliativecarescotland.org.uk)

• Twitter: @lifedeathgrief #DemystifyDeath

• For more information contact Rebecca Patterson on rebecca@palliativecarescotland.org.uk Find out more via the website: goodlifedeathgrief.org.uk

Glasgow Funeral Company Host First Online Memorial Service

Glasgow’s leading independent family funeral company, Anderson Maguire, hosted the first online Memorial Service for more than 300 families from across Scotland with family and friends joining online from the United States, Australia and Japan amongst others.

Organised by Chairman Dom Maguire, the event was an opportunity for families to join together from across the globe to hear their loved one’s name read out and a candle  lit in their memory.

Dom Maguire, Chairman of Anderson Maguire Funeral Directors, said:

“We know many people have not been able to have the funeral service they want or deserve for their loved one in recent months.

“We wanted to provide an Online Memorial Service to provide some solace to families and an opportunity for all those who have been bereaved to come together as a community and honour their loved one.

“The last few months have also been incredibly challenging for us as funeral directors.  Our natural instincts are to reach out to all those bereaved through physical touch and our inability to do that will continue for some time yet.  We hope that our words and actions are testament to how much we care.”

However, due to the ongoing emergency, things are much more complex. We will do our best now to help you deal with matters and so assist you to arrange things as efficiently as possible during the present disruption.

If the death of your loved one has taken place at home, care environment or in hospital and a death certificate (MCCD – Form 11) has been issued, the doctor will send this electronically to the Registrar in your local area. The doctor will then send the hard copy by post to the registrar. (Should the death be reported to the Procurator Fiscal we will liaise with them and keep you informed as to the progress of matters).

In the interim, one of our staff will send you a pro forma questionnaire asking the questions the Registrar would normally ask. You can either complete this and return or if it is easier, we can speak with you by phone and ask the questions.

We can also then begin to arrange the actual funeral. In line with the policy being adopted by most funeral companies and in an attempt to stay within social distancing guidelines, we would prefer to do this remotely, by telephone and/or e-mail.

There are a number of services which have been withdrawn from normal protocols associated with traditional funeral arrangements;

No limousines
No floral tributes – we will provide silk artificial flower arrangements for all funerals free of charge.
Restricted numbers attending at crematorium or cemetery.
No family bearers

However, you can still, at this time, choose a coffin (a brochure will be sent electronically or by post), pay your respects at strategic funeral home locations, within our temporary pandemic guidelines, but once again with restricted numbers attending. Your funeral arranger will furnish you with our temporary pandemic guidelines on paying of respects during the arrangement process.

Because extended family and friends are unable to attend, we will be offering bereaved families an obituaries page on our website. This will allow family and friends the opportunity to express their sympathy and perhaps add a little tribute.

We will contact the crematorium or cemetery you wish to use and the officiant or celebrant you would like to officiate at the service. Once a day and time has been confirmed we will notify you.

Please be assured that all our staff will endeavour to offer you the best service and compassionate care they can in what are becoming extremely difficult and challenging times.

Feel free to contact us at any time on 0141 423 4400 or email: info@andersonmaguire.co.uk

Our thoughts and prayers are with you at all times.

Dom Maguire
Chairman
Anderson Maguire Funeral Directors

We will continue to operate with the highest standards of care, compassion and empathy as normal, however, in line with the current social distancing and self-isolation guidelines we have received, we will need to make changes on how we undertake our funeral practices.