Our Latest update on Funeral Planning and COVID-19 (17th June 2020)
The loss of anyone from our lives at any time is difficult, although dealing with the practical aspects of arranging a funeral is normally quite straightforward.
However, due to the ongoing emergency, things are more complex. We will do our best to help you deal with matters and so assist you to arrange things as efficiently as possible during the present disruption.
Some changes have been necessary to manage the safety of you our clients, our colleague’s safety and to allow us to abide by the current restrictions.
Bringing your loved one into our Care
- We are available 24 hours a day to attend to the passing of your loved one.
- The funeral director attending to your enquiry will ask a number of important questions relating to the death of your loved one, including questions concerning Coronavirus; whether the deceased, or anybody involved in the arrangements, may have had Coronavirus or the associated symptoms.
- We will provide you with up to date information and guidance relating to funeral arrangements during the pandemic.
- If the death has occurred within the community, our funeral directors will attend all settings with personal protective equipment, wearing a minimum of a face mask, gloves and a disposable apron.
Death Certificate & Registration
- If the death of your loved one has taken place at home, care environment or in hospital and a death certificate (MCCD – Form 11) has been issued, the certifying doctor will send this electronically to the Registrar in your local area. (Should the death be reported to the Procurator Fiscal we will liaise with them and keep you informed as to the progress of matters).
- The normal procedure for registering a death, where a face to face meeting would take place at the registry office, has been suspended and replaced with a remote service. This will consist of a telephone call from the registrar to gain the information normally supplied at a face to face meeting.
- We have enclosed within our information pack, a useful proforma which can be filled out in advance of the telephone call, to have all the necessary information ready when the registrar calls.
Arranging the Funeral
We will do our utmost to provide you with the funeral service that you want however, it is highly likely that funerals carried out in this time will not be how you, or the person who’s died would originally have wanted the funeral to be.
We want to reassure you that we’ll do everything we can to help you to say goodbye in a meaningful way, nevertheless there will be some areas where restrictions based upon government guidelines may be in place.
- In line with the policy being adopted by most funeral companies and in an attempt to stay within social distancing guidelines, we would prefer to arrange the funeral remotely, by telephone and/or e-mail. However, if you are healthy and choose to visit us face-to-face, we will ensure that social distancing guidelines are employed.
- Within the funeral home, we can accommodate a maximum of two people on our premises for the purpose of arranging the funeral but are unable to attend a private residence to make funeral arrangements at this time
- We have hand washing facilities and hand sanitiser available and we’re taking every precaution in our funeral homes to make sure that we continue to have high standards of hygiene.
To maintain our levels of care to clients and colleagues, unfortunately there are a number of services which have been withdrawn from normal protocols associated with traditional funeral arrangements;
- A modest and limited selection of fresh floral tributes are available – we will provide silk artificial flower arrangements for all funerals free of charge, if no fresh tributes are available.
- Restricted numbers attending at crematorium or cemetery – most crematoria are offering a service whereby the funeral can be recorded or live streamed.
- Family members will not be able to assist with handling, carrying or lowering the coffin – instead, our professional and experienced funeral directors will deliver the coffin into the service on a wheeled bier.
- At a burial, the coffin will be lowered by cemetery staff upon arrival, who will then retreat before family members are invited to approach the graveside.
However, you can still at this time;
- choose from our full range of coffins (a brochure will be sent electronically or by post)
- Travel in a limousine – Restricted to one limousine per funeral, with up to six passengers from the same household only.
Whilst travelling in the limousine, a form of face covering should be worn – Our chauffeurs will attend to door opening and closing to limit contact with surfaces.
- Paying your respects at strategic funeral home locations, within our temporary pandemic guidelines, but with restricted numbers attending – limited to 8 people from across two households (face coverings are requested).
Your funeral arranger will furnish you with information on our temporary pandemic guidelines on paying of respects during the arrangement process – guidance on loved ones resting at home is also available.
- Although there are no religious gatherings at present, clergy and officiants are still conducting services in our service rooms, crematoria or at the graveside.
- We can also pass places of worship and stop outside on the way to the service, in conjunction with the cortege leaving from the door of the family home.
- We can travel on a special route to the service passing any significant places on the way for example a bowling club, a favourite pub or football ground.
Because extended family and friends are unable to attend, we will be offering bereaved families a obituaries page on our website. This will allow family and friends the opportunity to express their sympathy and perhaps add a little tribute.
At all times please assist us by maintaining 2 metre social distances when in the funeral home or on the day of the funeral.
In line with Government guidance if a person is symptomatic (showing symptoms of COVID-19 infection) they should not attend a funeral service in person.
Please be assured that all our staff will endeavour to offer you the best service and compassionate care they can in what are becoming extremely difficult and challenging times.
We are also finding it very difficult not to be able to provide physical solace at this time but we hope our words and actions will be testament to how much we care. Your family is our family. Now and always.
If you need assistance at any time, please contact us at any time on 0141 423 4400 or email: firstname.lastname@example.org