Our Latest update on Funeral Planning and COVID-19 (4th August 2020)
The loss of anyone from our lives at any time is difficult, although dealing with the practical aspects of arranging a funeral is normally quite straightforward.
However, due to the ongoing emergency, things are more complex. We will do our best to help you deal with matters and so assist you to arrange things as efficiently as possible during the present disruption.
Some changes have been necessary to manage the safety of you our clients, our colleague’s safety and to allow us to abide by the current restrictions.
Bringing your loved one into our Care
- We are available 24 hours a day to attend to the passing of your loved one.
- The funeral director attending to your enquiry will ask a number of important questions relating to the death of your loved one, including questions concerning Coronavirus; whether the deceased, or anybody involved in the arrangements, may have had Coronavirus or the associated symptoms.
- We will provide you with up to date information and guidance relating to funeral arrangements during the pandemic.
- If the death has occurred within the community, our funeral directors will attend all settings with personal protective equipment, wearing a minimum of a face mask, gloves and a disposable apron.
Death Certificate & Registration
- If the death of your loved one has taken place at home, care environment or in hospital and a death certificate (MCCD – Form 11) has been issued, the certifying doctor will send this electronically to the Registrar in your local area. (Should the death be reported to the Procurator Fiscal we will liaise with them and keep you informed as to the progress of matters).
- The normal procedure for registering a death, where a face to face meeting would take place at the registry office, has been suspended and replaced with a remote service. This will consist of a telephone call from the registrar to gain the information normally supplied at a face to face meeting.
- We have enclosed within our information pack, a useful proforma which can be filled out in advance of the telephone call, to have all the necessary information ready when the registrar calls.
Arranging the Funeral
We will do our utmost to provide you with the funeral service that you want however, it is highly likely that funerals carried out in this time will not be how you, or the person who’s died would originally have wanted the funeral to be.
We want to reassure you that we’ll do everything we can to help you to say goodbye in a meaningful way, nevertheless there will be some areas where restrictions based upon government guidelines may be in place. With the gradual easing of restrictions, we are now able to welcome families into the funeral home to make face to face funeral arrangements, however, some aspects will be slightly different.
- Within the funeral home, we can accommodate a maximum of two people on our premises for the purposes of arranging the funeral but are unable to attend a private residence to make funeral arrangements at this time.
- Like all customer facing offices and shops, we request that attendees wear a face covering when in our funeral homes and maintan a 2 meter distance.
- We have hand washing facilities and hand sanitiser available and we’re taking every precaution in our funeral homes to make sure that we continue to have high standards of hygiene, including the use of bio-sanitising machines.
To maintain our levels of care to clients and colleagues, unfortunately there are a number of services which have been withdrawn from normal protocols associated with traditional funeral arrangements.
- Most florists are now able to provide a full range of fresh floral tributes again, however we will provide silk artificial flower arrangements for all funerals free of charge, if no fresh tributes are available.
- Restricted numbers of 20 mourners attending at crematoria – most crematoria are offering a service whereby the funeral can be recorded or live streamed.
- At most crematoria family members will not be able to assist with handling, carrying or lowering the coffin – instead, our professional and experienced funeral directors will deliver the coffin into the service on a wheeled bier. Your funeral arranger can provide further guidance.
- At a burial, attendance is limited to fixed numbers, which differ from authority to authority – your funeral arranger can provide further details.
- At the cemetery, the coffin will be lowered by cemetery staff only, upon arrival and before the ceremony begins. After the lowering of the coffin into the lair, family members are then invited to approach the graveside. Family members are not permitted to lower the coffin.
However, you can still at this time;
- Choose from our full range of coffins (a brochure can be sent electronically or by post if required).
- Travel in our safe and sanitised limousines – Currently restricted to six passengers from the same household, travelling in the same vehicle. There is no limit to the amount of limousines that can be requested for the funeral.Whilst travelling in the limousine, a form of face covering must be worn – Our chauffeurs will attend to door opening and closing to limit contact with surfaces.
- Paying your respects at funeral home locations, within our temporary pandemic guidelines, but with restricted numbers attending – limited to 8 people from across two households (face coverings are requested). Your funeral arranger will furnish you with information on our temporary pandemic guidelines on paying of respects during the arrangement process – guidance on loved ones resting at home is also available.
- Most places of worship are now able to accommodate religious gatherings and funeral services, albeit with a restricted number of mourners. You will be required to wear a face covering when attending your place of worship.
- Clergy and officiants are still conducting services in our service rooms, crematoria or at the graveside, where it is not possible to use a place of worship for the funeral.
- We can also pass places of worship and stop outside on the way to the service, in conjunction with the cortege leaving from the family home.
- We can travel on a special route to the service passing any significant places on the way, for example a bowling club, a favourite pub or football ground.
As extended family and friends are unable to attend, we will be offering bereaved families an obituaries page on our website. This will allow family and friends the opportunity to express their sympathy and perhaps add a little tribute.
At all times please assist us by maintaining 2 metre social distances when in the funeral home or on the day of the funeral. Make use of hand sanitiser regularly and wear face coverings when directed to and required.
In line with Government guidance if a person is symptomatic (showing symptoms of COVID-19 infection) they should not attend a funeral service in person. Please be assured that all our staff will endeavour to offer you the best service and compassionate care they can in difficult and challenging times.
We are also finding it very difficult not to be able to provide physical solace at this time but we hope our words and actions will be testament to how much we care. Your family is our family. Now and always.
If you need assistance at any time, please contact us at any time on 0141 423 4400 or email: firstname.lastname@example.org